Last Updated: June 12, 2026
This Privacy Policy describes how Swayambhu Retail India Pvt. Ltd. (“Eswayambhu”, “Swayambhu”, “we”, “our”, or “us”) collects, uses, stores, protects, and shares your personal information when you access our website, purchase products, create an account, subscribe to our communications, or otherwise interact with our services.
By using our website and services, you agree to the practices described in this Privacy Policy.
INFORMATION WE COLLECT
Information You Provide To Us
We collect information that you voluntarily provide when you:
- Create an account
- Place an order
- Contact customer support
- Subscribe to newsletters
- Submit reviews or feedback
- Participate in promotions or surveys
- Request information regarding products or services
- The information collected may include:
- Full Name
- Email Address
- Mobile Number
- Shipping Address
- Billing Address
- Company Name (if applicable)
- GST Details (if applicable)
- Order Information
- Communication Preferences
- Account Credentials
Any information submitted through forms, emails, WhatsApp, or customer support interactions
Transaction Information
When you make a purchase, we may collect:
- Order Details
- Purchased Products
- Order Value
- Payment Status
- Shipping Information
- Refund Information
- Replacement Requests
- Return Requests
Payment Information
Payments made on our website are securely processed through trusted third-party payment gateways.
We do not store complete debit card, credit card, banking, or payment credentials on our servers.
Payment processors may collect and process payment information according to their own privacy policies.
Automatically Collected Information
When you access our website, certain information may be collected automatically, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Internet Service Provider
- Language Preferences
- Device Identifiers
- Country and Region Information
- Website Usage Information
- Date and Time of Access
- Referring URLs
- Clickstream Data
- Shopping Behavior
- Cart Activity
- Pages Visited
- Products Viewed
- Search Queries
- Session Duration
Location Information
We may collect approximate location information through your IP address or device settings to improve shipping estimates, fraud prevention, customer experience, and service availability.
You may disable location sharing through your device settings; however, certain features may not function properly.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Remember your preferences
- Maintain account sessions
- Improve website functionality
- Analyze website traffic
- Measure marketing performance
- Provide personalized experiences
- Improve product recommendations
- Recover abandoned carts
- Enhance security
Cookies may be placed by us or by authorized third-party service providers.
You may disable cookies through your browser settings; however, some website features may not operate correctly.
ANALYTICS AND ADVERTISING TECHNOLOGIES
We may use technologies including:
- Google Analytics
- Google Ads
- Google Tag Manager
- Google Search Console
- Meta Pixel
- Facebook Conversion API
- Instagram Advertising Tools
- WooCommerce Analytics
- Email Marketing Platforms
- Remarketing Platforms
These tools help us understand website usage, improve performance, measure advertising effectiveness, and deliver relevant content and promotions.
HOW WE USE YOUR INFORMATION
We may use your information to:
- Create and manage customer accounts
- Process and fulfill orders
- Provide customer support
- Verify transactions
- Process payments
- Arrange deliveries
- Manage returns and refunds
- Prevent fraud and abuse
- Improve our products and services
- Conduct analytics and reporting
- Personalize user experiences
- Send newsletters and marketing communications
- Send order confirmations
- Provide shipping updates
- Notify customers regarding promotions and offers
- Comply with legal obligations
- Protect our rights and business interests
- Conduct internal business operations
- Improve website security and performance
MARKETING COMMUNICATIONS
By subscribing to our newsletter, creating an account, or placing an order, you may receive:
- Order Updates
- Shipping Notifications
- Promotional Emails
- Product Recommendations
- Festival Campaign Offers
- Special Discounts
- Launch Announcements
- Customer Surveys
You may unsubscribe from promotional communications at any time using the unsubscribe link provided in our emails or by contacting us directly.
Even after opting out of marketing communications, we may still send important service-related communications regarding your account or orders.
HOW WE SHARE YOUR INFORMATION
We do not sell personal information.
However, we may share information with trusted service providers when necessary for business operations.
These may include:
- Payment Gateway Providers
- Shipping and Logistics Partners
- Customer Support Platforms
- Cloud Hosting Providers
- Marketing Platforms
- Email Service Providers
- Analytics Providers
- Technology Service Providers
- Legal and Regulatory Authorities
- Professional Advisors
- Business Affiliates
All such third parties are expected to protect your information and use it only for authorized purposes.
SHIPPING AND LOGISTICS PARTNERS
To fulfill orders, we may share necessary customer information including:
- Name
- Phone Number
- Shipping Address
- Order Details
- Tracking Information
This information is shared only to facilitate delivery and customer service operations.
INTERNATIONAL CUSTOMERS
Eswayambhu ships products to customers in various countries.
Your information may be transferred, processed, and stored in countries other than your own.
By using our services, you consent to such transfers where permitted by applicable laws.
DATA RETENTION
We retain personal information for as long as necessary to:
- Provide services
- Manage customer accounts
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce agreements
When information is no longer required, we securely delete, anonymize, or archive it according to applicable laws.
DATA SECURITY
We implement appropriate administrative, technical, and physical safeguards designed to protect your personal information.
- Our security measures may include:
- SSL Encryption
- Secure Hosting Infrastructure
- Access Controls
- Password Protection
- Firewall Protection
- Security Monitoring
- Restricted Internal Access
- Regular Security Reviews
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
CHILDREN’S PRIVACY
Our services are not directed toward individuals under 18 years of age.
We do not knowingly collect personal information from children.
If we become aware that personal information from a child has been collected, we will take appropriate steps to delete such information.
YOUR PRIVACY RIGHTS
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Request deletion of information
- Restrict processing
- Withdraw consent
- Object to processing
- Request data portability
- Opt out of marketing communications
To exercise any of these rights, please contact us using the details provided below.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, services, or applications.
We are not responsible for the privacy practices, security, or content of third-party websites.
Users should review the privacy policies of those websites independently.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, technologies, or services.
Updated versions will be posted on this page with the revised date.
Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.
CONTACT US
If you have questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact:
Eswayambhu
Swayambhu Retail India Pvt. Ltd.
164 C P Tank Road, Opp. 165 Bus Stop
C P Tank, Mumbai – 400004
Maharashtra, India
Email: info@swayambhu.in
Phone: +91 81694 17589
We are committed to protecting your privacy and maintaining your trust while providing a secure and seamless shopping experience.